From Missed Call
To Booked Estimate.
A complete walkthrough of the 6-step revenue recovery workflow that runs in the background for every HVAC contractor on Northline.
Step 1 — Customer Calls
A potential customer dials your HVAC business. Maybe you're on another call. Maybe it's after hours. Maybe the tech can't pick up. Without Northline, this is the moment revenue starts to bleed.
Step 2 — Instant AI Text
Within seconds of the missed call, Northline fires a personalized SMS from your business number: 'Hey, sorry we missed you — was this about AC repair or a new install?' The customer feels seen instantly.
Step 3 — Lead Responds
Most customers reply within 60 seconds. Northline's AI assistant qualifies the job, captures details, answers basic questions, and keeps the conversation alive 24/7.
Step 4 — Estimate Scheduled
Once the lead is qualified, the AI sends a booking link that syncs in real-time with your Google Calendar. The customer self-books in under 30 seconds.
Step 5 — Reminders Go Out
Northline sends automatic SMS and email reminders 24 hours and 1 hour before the estimate. No-shows drop dramatically.
Step 6 — Review Request Sent
After the job is complete, Northline automatically sends a Google review request. Your reputation grows on autopilot.
Common Questions.
Everything you need to know before booking a demo.